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Why Choose an Independent?



Insurance is about security and reducing uncertainty over the outcome of certain events. The stakes (yours) are usually high. Most people need professional help identifying exposures and finding the right coverage at the lowest possible cost.
 
Buyers traditionally get coverage in one of two ways. One is directly through an insurance company, dealing with a salesperson or customer service representative employed by the carrier. Another way is to buy through an independent broker who deals with various carriers on your behalf.

Some advantages of retaining the services of an independent broker are listed below. ISA is the largest locally owned independent broker in Asheville, adding value in shopping for and maintaining the right insurance.

Brokerage
We conduct the competitive process, getting various carriers to compete for your business. We gather relevant information, interpret specifications and quotes, sort it all out and make recommendations to you. We have access to many markets and relationships in finding the right plan for you.

Consultation
You can't be expected to know all the ins and outs of coverages and terms in our complex industry. We have the experience and expertise to bring the best information, analysis and advice to you for decision-making.

Leverage
A broker helps "keep the carriers honest." A given carrier knows that the broker represents other suppliers and has the ability to move the business to another company if not satisfied with pricing or terms. By having ready access to alternative markets, a broker saves you time and trouble in finding another carrier. This "sentinel effect" on the carrier motivates them to remain competitive or respond favorably to competitive pressure.

Advocacy
We work for you. We are not employed by any insurance company. We have a vested interest in your long term satisfaction. When problems arise — with a claim or perhaps a coverage or cost issue — we're there to help make your case and negotiate the best outcomes possible. With our customer base and credibility with the carriers, our influence can make a critical difference.

Fiduciary Responsibility
We are professionals authorized to act on your behalf. In this relationship, a high degree of trust and standard of care is required to fulfill our duties to you. A broker is also a fiduciary and has certain legal obligations, enhancing our accountability to you.

Continuity
ISA has been a growing family owned brokerage firm since 1958. Our reputation and viability depend on being accessible and consistently reliable in meeting the coverage and service needs of our customers. For many types of insurance it can be important to count on the broker who first sold you a policy being available down the road, years later. We've been here a long time and plan to be here for you a lot longer.

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828-253-1668

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