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New! Special Program
CPA Professional Liability - ISA is the exclusive broker in NC for CAMICO.
Click here for details... 
Special Program
Announcing Special Coverage for High Valued Homes.
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ISA in the news
Insurance Service of Asheville featured in Rough Notes Magazine
See it here ...
New Website Feature
Now make payments to select carriers Online. Click here ...
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P.O. Box 530
Asheville NC 28802
Phone: (828) 253-1668
Fax: (828) 258-8164
Toll Free: (877)-253-0001
isaavl@isa-avl.com
About ISA
Since its beginning, Insurance Service of Asheville has been a family affair.
Founded in 1958 by James W. Stickney, III, the agency is now owned and managed by James W. Stickney, IV, President; Samuel M. Stickney, Senior Vice President; and Mary Alice Stickney Arthur, Vice President, Administration. However, much of who we are and how we conduct our business derive directly from our founder’s vision and leadership, so we’d like to share with you a little about our history.
James W. (Jim) Stickney, III, entered the first grade in Asheville, after his family returned from Cuba, where he was born on June 1, 1926. Like many families of that generation, his was crushed by the Great Depression of the 1930’s.
Jim had a brilliant mind and was able to graduate from UNC-Chapel hill in just three years. He married Dorothy (Dottie) Mathews Stickney in 1953, then five years later, with not a nickel or hope of inheritance, founded Insurance Service of Asheville, Inc. From a room in the basement of the Battery Park Hotel, Jim typed out policies for carriers who believed in him and made their coverages available for him to sell.
One by one, he attracted customers, promising them he’d be there for them when needed. Steadily, by keeping that promise, his reputation and customer base grew. Selling insurance was not easy for Jim. He was beholden to every policyholder he served. His loyalty to and appreciation for his customers has always been an inspiration to his family and employees. Today, the company he began is a thriving independent insurance agency, with skilled employees, a solid book of business, and resources to move forward.
James W. Stickney, III, passed away on February 26, 2005, but the business he left lives on. Before his death, he was able to realize an important dream with all three of his children working in the business. His clear vision and strong personal commitment to servant leadership are reflected in his family, in our employees, and in his ideals of excellence in customer service. We are grateful for his life; for your business; and for the purpose it gives us.
We have grown substantially since those early days, but our commitment to and appreciation for those we serve remains constant and the level of excellence in customer care and service established by our founder in 1958 remains the benchmark by which we continue to measure our success today.